Sophos Rapid Response provides incredibly fast assistance, identifying and neutralizing active threats against your organization – delivered by an expert team of incident responders. Whether it is an infection, compromise, or unauthorized access attempting to circumvent your security controls, we have seen and stopped it all.
When responding to an active threat, it is imperative that the time between the initial indicator of compromise and full threat mitigation be as brief as possible. As an adversary progresses through the kill chain, it is a race against time to ensure they are unable to achieve their objectives. With Sophos Rapid Response, we get you out of the danger zone fast with our 24/7 team of remote incident responders, threat analysts, and threat hunters. How fast? Onboarding starts within hours, and the majority of customers are triaged in 48 hours. The Sophos Rapid Response service is available for both existing Sophos customers as well as non-Sophos customers.
We do the work, but you own the decisions. This means you control how and when potential incidents are escalated, what response actions (if any) you want us to take, and who should be included in communications. Weekly and monthly reports let you know what is happening in your environment and what steps have been taken to keep you safe.
Sophos quickly triages, contains, and neutralizes active threats
Eject adversaries from your estate to prevent further damage
Incident response and always-on monitoring for 45 days
Work with a dedicated point of contact and response lead
Threat summary detailing investigation and all actions taken
Upfront, fixed cost with no hidden fees
The Sophos Rapid Response team are specialists at neutralizing active threats. The moment the incident is resolved and the immediate threat to your organization is neutralized, we transfer you to Sophos MDR Advanced, our top-tier service, in “authorize” threat response mode. This provides around-the-clock proactive threat hunting, investigation, detection, and response.
Should the threat return or a related threat emerge, we will be there ready to respond at no additional cost to you. If you are under attack for 45 days, we defend you for 45 days during your subscription term.
Traditional Incident Response (IR) services are priced hourly, so you risk underestimating the time required to fully mitigate a threat. This leaves you open to needing to purchase additional hours. Worse, it incentivizes the traditional IR service to maximize the number of hours their response takes.
Sophos Rapid Response offers a fixed-fee pricing model with no hidden costs, determined by the number of users and servers in your estate. And it’s delivered remotely, so we can initiate response actions on day one. It is in our interest, and yours, to get you out of the danger zone as expeditiously as we can, as time is never a factor in cost. The Sophos Rapid Response service is available for both existing Sophos customers as well as non-Sophos customers.